Q1. How to send my enquiry?

You can contact us by email, phone call, Instant Messenger (WhatsApp, WeChat, Skype).

Q2. How long can I get feedback after enquiry?

We will reply you within 6hrs in working day.

Q3. How can I choose the most suitable machines?

Please tell us your requirement of the machine, or you can also send us the products drawing, our engineer can help to choose the best model for you.

Q4. What’s the main products of your company?

We specialized in many kinds of CNC machines, such as Wheel Repair CNC Lathe Machine, Vertical CNC Lathe Machine, Horizontal CNC Lathe Machine, Slant Bed CNC Lathe Machine, Universal Lathe Machine, Pipe Threading CNC Lathe Machine, CNC Milling Machine and CNC Vertical Machining center and so on.

Q5. Where is the factory located? How can I visit there?

Our factory is located in Tai’an City, Shandong Province, China. With very convenient transportation access, you can come by airplane or by high speed railway. And warmly welcome you to visit us.

Q6.Delivery time

Machines order takes 20 days after deposit payment received. Please inquiry sales.

Q7. What is the package? Is it suitable for shipment?

Machines will be packed by exporting standard package, water proof, anti-rust and fumigation-free. It is very much strong for oversea transportation.

Q8. Payment Terms

30% by T/T as down payment, balance 70% by T/T before delivery. If others payment terms, we can discuss.Welcome to inquiry sales.

Q9. Can I trust you?

Sure, we’re Alibaba verified supplier & Alibaba Trade Assurance Suppier.

Q10. How long is the warranty for machines?

Machines warranty is 24 months after receive goods. in Warranty time,we can provide new free parts for changing.Please contact your Taian Taizhuo sales representative for details.

Q11. How’ s your after-sale service?

Out after sales support and service is second to none and we urgently respond to your queries, if parts are required they would be sent to you by international courier within 48 hrs upon registering your need.

Q12. Can you engineer come to our place to help with machine installation & commission?

Yes, our engineers are available to travel to your place. Round flight tickets & accommodation will be at your cost.

Q13. If I can’t know how to operate. Can your engineer help me programme well on machine?

Sure. You can provide your detailed sample drawing.engineer can programme well on machine. Or in some machines, we will put into U-disc of operation video to help you.